Looking for answers about Managed IT Services, Cybersecurity, or AI? You’re in the right place.
At Net3 IT, we help businesses in Knoxville, Tennessee and beyond stay secure, efficient, and future-ready. Explore our FAQs below to learn how we can transform your IT strategy, strengthen your security posture, and introduce practical AI tools that actually make a difference.
Managed IT Services (MSP) FAQs
What exactly does a Managed Service Provider (MSP) do?
A Managed Service Provider acts as your outsourced IT department, proactively monitoring, maintaining, and supporting your network, servers, endpoints, and cloud systems. We prevent problems before they happen, keep your systems updated, and align your IT strategy with your business goals.
Why should my business partner with an MSP instead of hiring internal IT staff?
Partnering with an MSP provides predictable monthly costs, 24/7 monitoring, and access to a full team of specialists — without the overhead of hiring, training, or managing internal staff. It’s a cost-effective, scalable, and proactive approach to IT.
How does Net3 IT determine which services my business needs?
We start with a free discovery consultation to understand your IT environment, pain points, compliance requirements, and business goals. Then, we design a custom service plan that fits your operations and budget.
What’s included in your managed services plan?
Typical plans include:
- 24/7 monitoring and remote management
- Endpoint patching and updates
- Help desk and on-site support
- Cloud and server management
- Data backup and disaster recovery
- Cybersecurity baseline protection
- Quarterly strategic reviews
How do your pricing and contracts work?
We offer flat-rate monthly pricing based on users, devices, and service level. Our contracts are transparent and flexible, with 12–24 month terms available. No hidden fees — ever.
Cybersecurity FAQs
What are the most common cybersecurity threats facing small businesses?
Small and mid-sized businesses face threats such as:
- Phishing and ransomware attacks
- Compromised credentials and insider threats
- Unpatched vulnerabilities
- Business Email Compromise (BEC)
- Cloud misconfigurations
How does Net3 IT protect against ransomware and data breaches?
We use a layered security strategy, including:
- Continuous monitoring and threat detection
- Managed backups and rapid recovery
- Endpoint detection and response (EDR)
- Employee security awareness training
- Dark web monitoring and credential alerts
Do you help with compliance (HIPAA, PCI, etc.)?
Yes — we help businesses meet frameworks like HIPAA, PCI DSS, SOC 2, and ISO 27001 by providing audits, policies, and documentation that simplify compliance and reduce risk.
What is “Zero Trust Security” and does Net3 IT use it?
Yes. Zero Trust assumes no device or user is automatically trusted — everything must be verified. We help businesses adopt Zero Trust through identity management, multi-factor authentication, and network segmentation.
What happens if we experience a cyber incident?
Our incident response process includes:
- Immediate containment and isolation of affected systems
- Forensic analysis and root cause identification
- Secure restoration from clean backups
- Communication support for any required reporting
- Lessons-learned session and updated security measures
Artificial Intelligence (AI) & Automation FAQs
How can AI help my business?
AI helps automate repetitive work, improve decision-making, and enhance customer experience. Examples include:
- Automating workflows and reporting
- Predicting maintenance needs
- Detecting anomalies or fraud
- Powering chatbots and intelligent assistants
What types of AI solutions does Net3 IT provide?
We provide AI readiness assessments, pilot programs, automation integrations, and ongoing support. Whether you want to streamline processes or analyze data more effectively, we’ll help you deploy the right tools — securely.
Are there risks to using AI in business?
Yes — risks include data privacy, bias, and over-reliance on automation. We help you adopt AI responsibly, with a focus on data governance, model transparency, and real ROI.
How does Net3 IT ensure AI systems are secure?
We apply the same principles we use in cybersecurity:
- Strong data encryption and access controls
- Regular AI model audits and validation
- Monitoring for data poisoning or manipulation
- Compliance with your organization’s security framework
How do I get started with AI adoption?
We guide you through a simple, strategic process:
- Identify high-impact, realistic AI use cases
- Assess your current data readiness
- Develop and deploy a pilot project
- Measure results and optimize
- Scale across the organization
General & Support FAQs
How do we get started with Net3 IT?
It’s simple — schedule your free IT consultation. We’ll assess your needs, review your current systems, and propose a plan that fits your goals.
What are your support hours?
We provide 24/7 monitoring and help desk support during business hours, with emergency response available anytime.
Can you work alongside my internal IT team?
Yes! We can augment your internal team — handling overflow, specialized projects, cybersecurity management, or strategic IT planning.
How do you handle data privacy and vendor management?
We operate under strict non-disclosure agreements and follow best practices for data protection, compliance, and vendor accountability.
How do you measure success and ROI?
We track metrics such as uptime, cost savings, productivity gains, and security event reductions, reporting results quarterly so you always see your ROI.
Why Choose Net3 IT?
At Net3 IT, we do more than fix issues — we prevent them. Our Knoxville-based team provides strategic IT partnership, not just technical support. Whether you need reliable IT management, airtight cybersecurity, or practical AI integration, we help your business grow securely and efficiently.
Ready to Take the Next Step?
Let’s talk about your IT strategy.
📞 Call us today at 865-244-2508 or
💻 Visit https://www.net3it.com/contact-us/ to schedule your consultation.
