Sacred Heart, which consists of the Diocese of Knoxville, The Cathedral of the Most Sacred Heart of Jesus, and Sacred Heart Cathedral School & Preschool, has been a devoted client of Net3 IT for three years for IT service and support. During that time, the partnership between Net3 IT and Sacred Heart has allowed for expanded communication and growth beyond expectation.

Tremendous Growth Left Gaps in Communication

The Diocese of Knoxville operates out of the Cathedral of the Most Sacred Heart and serves to govern, represent, and lead a number of operations across East Tennessee, including 51 parishes, 10 catholic schools, and St. Mary’s Legacy Foundation.

With so many facilities and operations to manage and maintain, not to mention a school and preschool right on the main Sacred Heart Cathedral campus, it’s easy to see why communication is pivotal to their success. From email to IT servers to phone systems, this group needs 24/7 communication in order to meet their goals.

But with a growing parish and plans for expansion, those goals were becoming harder and harder to meet with their existing IT service and support.

A Solution With Managed IT Service and Support

In search of a solution for their communication needs, Sacred Heart was recommended to Net3 IT.

Previously the group had worked with another local Knoxville IT company, but after experiencing outstanding growth, leadership realized they needed a designated role for technology and communications. They needed more support than they had, someone to truly take over the role and help them grow through experience and knowledge.

With managed IT services through Net3 IT, the diocese, cathedral, and schools found exactly what they were looking for — knowledge, experience, and responsiveness.

No longer would someone have to fit in time for IT on top of their parish role. No longer would they have to struggle with troubleshooting difficult technology. Now, when anything goes wrong, the group simply contacts their designated onsite Net3 IT support liaison who arrives within minutes and solves the problem expertly.

“It has been such a sense of relief to partner with Net3 IT. As our managed services provider, we have cloud services, managed ISPs, VoIP phone services, all communications such as internet, email, phones — everything! They supply us with a dedicated employee to remain on our campus all day Monday through Friday to troubleshoot, help provide resources, answer questions, or set IT budgets. It’s truly been a gift to have such a weight taken off our shoulders,” says Mary Mac Wilson, Director of Parish Operations for the Cathedral of the Most Sacred Heart of Jesus.

Evolving Partnership and Outstanding Results

The results of this partnership have been clear from the beginning — smooth, seamless communication has led to outstanding growth beyond prediction. All the goals set forth from the diocese and parish were made possible through Net3 IT.

The partnership has since grown and evolved in ways neither party could have predicted, and has led to even more opportunity for growth! When the group built a new cathedral to support their growth, the Net3 IT team was intricately involved in its creation to ensure technology for live-streaming weddings, funerals, and services was in place from the very beginning.

In the face of the COVID-19 pandemic, Net3 IT worked patiently with each essential member of the parish to ensure they transferred necessary resources and documents securely to laptops they could take home to remain safe and healthy. Additionally, the team has been a pivotal resource to ensure that all teachers have remained up-to-date with technology allowing them to transfer their classes online.

“When technology doesn’t work, we don’t work. Net3 IT has enabled us to keep pace to meet people where they are — whether it’s in their own homes, in-person, or just through the computer. Collaborating with Net3 IT means partnering with a provider that takes everything off of your plate and lets you do what you do best,” says Wilson.

If you need help with your IT service and support like Sacred Heart, partner with us! Net3 IT offers superior IT support, such as VoIP, cloud, and managed IT services, as well as strategic IT planning and implementation. Contact us today for your personalized IT assessment and support solutions!

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Long-term Net3 IT partner Knoxville Institute of Dermatology has been utilizing state-of-the-art technology and advanced techniques to provide remarkable skincare results to the residents of East Tennessee for more than 10 years. And they rely on secure, efficient, advanced technology to remain a leader in their industry. When a relationship with a former service provider dissolved, Knoxville Institute of Dermatology lost their IT support — and turned to a Net3 IT partnership as the solution.

Lacking a Tech-Savvy Titan

Like any medical practice, Knoxville Institute of Dermatology relies heavily on high-functioning technology to keep their processes running smoothly, secure patient information, and store/access files. In a practice serving approximately 140 patients per day, having wifi, backup internet systems, updated hardware, and security is a necessity.

In the words of Practice Administrator Richard Forsythe, “If something goes wrong with the network, technology, or access, that is a huge number of patients whose lives are affected negatively.

Unfortunately, after losing the IT support available through a former partnership, Knoxville Institute of Dermatology was left without anyone IT-savvy enough to take control of the minefield that is information technology software, services, and support.

The practice needed help, a new IT company that would take the burden off of their shoulders and let them focus on their own roles — and they found exactly that with Net3 IT.

“What takes the knowledgeable team at Net3 IT mere minutes to accomplish would have taken us hours. Having them take the IT worries off our plate gives us more time for our jobs and allows us to not fret over something IT-related getting done,” says Forsythe.

An IT Partnership Relieves the Burden

As the partnership between Net3 IT and Knoxville Institute of Dermatology has continued to grow and evolve, the companies have become more and more integrated. No longer do practice staff have to waste valuable time troubleshooting computer mishaps or solving IT conundrums outside their wheelhouse.

Now they have an experienced, responsive IT company standing by to help with everything from general computer problems to ensuring that the architecture of their new building is equipped with the latest technology. If it’s IT-related or in any way interacts with information technology, it’s handled by the experts at Net3 IT.

“They’ve even advised us on the type of equipment to buy, the best ways to integrate IT into our building design, and how to keep records secure. All medical records and scheduling programs need to be secure, so that is vital. And, to date, our records have not been infiltrated,” says Forsythe. “All in all, the practices and solutions put in place by Net3 allow us to be one of the most efficient and the most technologically-advanced medical practices in the region.”

Knoxville’s Fastest-Moving, Most Tech-Advanced Dermatology Practice

The partnership between the practice and our Knoxville IT company has grown into an invaluable one. On a daily basis, Net3 IT takes the weight of the IT burden off the shoulders of their team — even when the unexpected occurs!

When the COVID-19 pandemic hit Knoxville, the practice wanted to ensure that their patients and staff remained as safe and healthy as possible. One way to do that was to have part of the staff work from home, but in the healthcare industry that’s not as easy as you might think.

“It sounds like such an easy thing to work from home, but it’s actually so much more complicated to get adequate communications systems in place to allow us to operate in the same way we would while sitting a few feet from each other in the office. I had to reach out to someone for guidance. Net3 had someone onsite on two different occasions to box up equipment, take it to someone’s place, and set it up correctly. We’ve come through this pretty well and they were an incredible partner throughout it all. It was a great situation to have Net3 IT take the reins,” says Forsythe.

Overall, the processes established by Net3 IT, as their managed services provider, have ensured that the vision of growth Knoxville Institute of Dermatology wanted to achieve was attainable.

And the value of the partnership is measured in more ways than simply efficiency! Knoxville Institute of Dermatology has had zero security breaches because of the security solutions put in place by Net3 IT. Additionally, the practice’s reviews show that patients love the results.

“Our patients love what we are doing and that’s because of the systems we have in place from Net3 IT. They’ve enabled us to get where we are from an IT-standpoint,” says Forsythe.

Do you need to partner with a reliable IT company to relieve the burden of tech worries like the Knoxville Institute of Dermatology? Let’s talk about your IT needs! From VoIP to Cloud Services, we have the comprehensive IT support you need to succeed in your industry.

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